Refund Policy

Last updated: March 10, 2025

This Refund Policy describes the conditions under which Zyntorae ("we," "us," or "our") issues refunds for purchases made through zyntorae.com. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.

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1. Scope

This policy applies to all paid subscriptions, individual course purchases, and any other digital products or services sold on zyntorae.com. It does not apply to free-tier access or promotional credits.

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2. Eligibility for a Refund

2.1 Standard Eligibility Window

You may request a full refund within 14 calendar days of the original purchase date, provided that:

• You have not completed more than 20% of the purchased course or content module.
• No certificate of completion has been issued to your account for the relevant content.
• The request is submitted through the official channel described in Section 5.

2.2 Subscription Plans

For recurring subscription plans, the 14-day eligibility window applies to the first billing cycle only. Subsequent renewal charges are non-refundable once the billing date has passed. You may cancel your subscription at any time to prevent future charges; cancellation takes effect at the end of the current paid period.

2.3 Promotional and Discounted Purchases

Purchases made at a discounted rate during a promotional period are eligible for a refund of the amount actually paid, not the full list price, and only within the standard 14-day window.

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3. Non-Refundable Items

The following are not eligible for a refund under any circumstances:

• Purchases where the 14-day eligibility window has expired.
• Content that has been fully consumed, downloaded in its entirety, or for which a certificate has been issued.
• Gift cards, vouchers, or prepaid access codes after redemption.
• Add-on services such as one-on-one coaching sessions once the session has taken place.
• Renewals of any subscription after the first billing cycle.

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4. Partial Refunds

Where a full refund is not applicable, we may, at our sole discretion, issue a partial refund or a service credit. Partial refunds are calculated proportionally based on the unused portion of the purchased content or subscription period. Service credits are valid for 12 months from the date of issuance and can be applied to any future purchase on zyntorae.com.

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5. How to Request a Refund

To initiate a refund request, contact our support team using the details below:

• Email: help@zyntorae.com
• Phone: +380573725179

Please include the following information in your request:

1. Full name associated with the account.
2. Email address used at the time of purchase.
3. Order or transaction reference number.
4. Name of the course or product purchased.
5. Brief reason for the refund request.

Incomplete requests may delay processing. We reserve the right to ask for additional information before approving a refund.

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6. Processing Time

Actual credit posting times depend on your bank or payment provider and are outside our control.

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7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a chargeback without first seeking a resolution through our support team may result in the suspension of your account pending investigation. If a chargeback is filed and later reversed in our favour, any associated fees may be deducted from any credit owed to you.

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8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

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9. Contact

If you have questions about this policy, please reach out:

• Email: help@zyntorae.com
• Phone: +380573725179
• Mailing address: Voiniv-afhantsiv Street, Kamianske, Dnipropetrovs'ka oblast, Ukraine, 51900
• Website: zyntorae.com